COVID-19 URGENT Patient Message
Because my team and I value the relationship we have with each of you, our patients, and we want to make sure you are cared for and your health and dental needs are met in this time of uncertainty, we have made the decision to CLOSE OUR PRACTICE FOR THE NEXT 3 WEEKS UNTIL APRIL 10th…
Why we decided to Shut Down our Dental Practice for 3 Weeks:
The COVID-19 Virus is wreaking havoc throughout the world and everyone is being asked to do their part to help contain the virus. As some of you may know that I have been an advocate that some of this is overblown and panic-driven and while I like to stay safe, I would also like to be rational and practical. That being said, I made a decision to Shut Down our Dental Practice for 3 weeks and here’s why…
We are ALL going through an unprecedented time in our lives filled with uncertainty, misinformation and good information. National, State & Local Governments are requesting that people comply with self-quarantines for 15 or more days to #FlattenTheCurve of the COVID-19 Virus so that our healthcare facilities are not overrun with patients who may be sick and require urgent ICU care with ventilators. There simply aren’t enough hospital beds in ANY country in the world to handle a whole lot of people getting sick quickly. Some countries have had to make heart-wrenching decisions on what patients will be placed on ventilators and others won’t. We do not want to potentially infect a client, a team member, or our families if we were to stay open. Public Health & Government officials are taking this seriously, and so should we.
I have met with multiple local and national health officials in both medical and dental industries and our entire team met multiple times throughout this past 2 weeks as new updates are revealed, and this morning, we mutually agreed that shutting down the practice for the next 3 weeks is the right thing to do.
Three weeks is not going to kill our business. Most of you are watching the crisis unfold on TV or social media and are scared as well. Following recommendations by National ADA & Texas State Dental Boards and Association, we’re going to postpone all but emergency patient care for the next 3 weeks. During those 3 weeks, we will see emergencies on Mondays and Thursdays from 9:00am -12:00pm (if applicable) with limited staffing.
In addition to doing our part to help curtail the spread of the disease, we will use these 3 weeks as a time for us to clarify our vision and goals and develop new and more efficient protocols and tighten up systems; work on unscheduled or canceled treatment lists and begin booking appointments in mid-April & May; do in-office training and watch online CE to increase our knowledge about health and wellness, and hit the ground running when we’re open for business once again.
Our business can survive a 3-week disruption. What would be really difficult for me to survive is if I, or my practice, was the cause of someone else to become critically ill, or their death. Life is too precious of a gift to gamble with. I urge ALL Dental Practices in the USA (and around the world) to do the same and help change the impact of the COVID-19 Virus.
We ask for your flexibility and understanding at this time. We are here for you 24/7. You can message us at 281-531-5700. We see all messages and will respond at the top of every hour! We will be open to all emergencies and taking extraordinary precautions should you need to come in!
Lastly, we ask for your support! Our practice is a small relationship-based, values-driven practice and we can survive to a certain extent of this crisis. When it is safer to return, we humbly ask for your patronage and return to allow us to take care of your dental health needs.
Dr. Alice Lam and Team