Universal Precautions for Infection Control
Dear patients, family, and friends,
We hope this letter finds you and your family in good health. We miss you and we miss our work! Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal lives and routines. While many things have changed, one thing has remained the same: our commitment to your oral health and the safety of our Patients and our Team.
As we prepare to reopen our office for our hygiene and all dental procedures on Monday, May 11th, we wanted to remind you that following universal precautions for infection control has always been a top priority for our practice and you may have seen this during your visits to our office over the years. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and our team safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration (OSHA) and the Texas State Board of Dental Examiners (TSBDE). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to ensure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment as we address the unique issues surrounding the COVID-19 pandemic. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
- Your temperature will be taken immediately upon arrival. Should you have a temperature 100.00F or higher, you will be advised to seek medical treatment and your visit will be rescheduled at no charge.
- We will ask you to wash your hands and rinse 3% hydrogen peroxide/antibacterial oral rinse upon entering the clinic.
- If possible, please arrive with a mask on.
- Appointments will be managed to allow for social distancing between patients. That might mean that you may be offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
- We ask that you arrive no more than 10 minutes prior to your appointment time to allow for social distancing. This request requires that you be on time for your appointment to allow us to provide safe scheduling.
- We ask that you attend your appointment alone when possible. We understand that in some instances (sedation, caregiver, parent to a minor child) that a companion is required. The companion will be asked the same screening questions as the patient.
- Please limit the personal items brought into the office.
- For this COVID19 Recovery Phase, because extraordinary measures with infection control and additional PPE (personal protective equipment, such as special N95 masks, shields, gowns, etc.) are required, there will be a fee of $20 for such measures.
We are excited to see you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office or visit our website. We now have a Live Chat feature so you can conveniently make appointments outside of office hours.
Thank you so much for your patience during this time and for your continued support in allowing us to care for you. We value your trust and loyalty and look forward to welcoming you back!
Alice T. Lam, DDS and Team